Please have ready your username, the name of your organisation and, if you can find it, the build number given in the comment at the top of your sign-in page’s source. The representative will confirm who you are before going any further.

The firm does not reset passwords by email, does not send reset links, and will never ask you to type your password into a page you reached from a message. If you receive a message in our name offering to reset your password, it is not from us; please read our notice on impersonation.

Outside business hours, there is no way to reset a password. Staff who are locked out in the evening are advised to wait until morning, or to ask a colleague who remembers theirs.

Staff who would like a password other than the one sent to them by courier may telephone the support desk to have it set for them.

Clients with a standing arrangement have the private number of the director responsible for their affairs, who can be reached at any hour. Other urgent matters, including any suspicion that a room is being read, should be telephoned to the New York office, +1 212 014 0147. Please do not describe the matter on the telephone.

The desk prefers the telephone. Clients who must write may do so to Client Support, Runciter Associates, 409 Madison Avenue, Fourteenth Floor, New York, New York 10017, or to office@runciterassociates.org. Please do not include passwords in any letter or message.