Support desk: Monday to Friday, 9 a.m. to 5 p.m. Eastern

Client support +1 212 014 0171

409 Madison Avenue
New York, New York 10017
Telephone +1 212 014 0147

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Software

Courier credentials

A password sent by email can be read by anyone who can read the email. The firm sends them by courier, in sealed envelopes, signed for on delivery.

How it works

  1. When a client’s staff are set up on the Intranet Suite, the firm generates a temporary password for each person.
  2. Each password is printed on a card, sealed in a plain envelope addressed to its holder by name, and taken by a courier employed by the firm.
  3. Envelopes are delivered on a Friday, so that staff can sign in fresh on Monday, and are signed for in person.
  4. Staff are asked to change the temporary password at their earliest convenience.

Records

A copy of each card is kept in the firm’s records in Secaucus.

If an envelope has not arrived

Telephone the support desk, +1 212 014 0171, on the Monday. The desk will confirm the delivery with the courier and, if the envelope cannot be found, cancel the temporary password and send another on the Friday after.

The envelope

A courier envelope and cardA plain grey envelope with no return address, marked Personal, addressed to its holder by name, which is blacked out. Below it, the card it contains: the holder’s username, a temporary password, blacked out, and the support desk’s telephone number. PERSONAL BY HAND · FRIDAY RUNCITER ASSOCIATES USERNAME TEMPORARY SUPPORT +1 212 014 0171
Plate 1. A courier envelope and the card inside it. Names and passwords are blacked out here, as they are not on the real thing.
EnvelopePlain grey wove, no return address, no window
CardOne password, the holder’s username and the firm’s telephone number
SealGummed, with a security tint printed on the inside
DeliveryBy the firm’s own courier, Fridays, signed for in person

Motto

Our protection is your protection.