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Careers
Client support representative
The support desk: questions about the Intranet Suite, and password resets, by telephone.
- Office
- New York
- Reference
- RA-HR-26-15
- Posted
- 5 October 2026
The work
- Answer the support telephone during business hours, and give every caller the same courtesy at 4:55 as at 9:05.
- Confirm every caller’s identity before doing anything else.
- Record every change request and give it an RA number.
- Read database messages back to callers, and to engineers, accurately.
What we ask
- A clear telephone voice and exceptional accuracy reading aloud.
- Discretion. Representatives can see every password of every client and must never repeat one except to its owner.
- Willingness to learn the Intranet Suite and the firm’s legacy products.
Terms
Salaried. Business hours only; the desk closes for luncheon from 12:30 to 1:30.
To apply
Telephone +1 212 014 0139 during business hours and quote RA-HR-26-15, or write to careers@runciterassociates.org.